Terms & Conditions For Use of This Website

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND PURCHASING ANY PRODUCT (TRAINING OR OTHERWISE).

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern RemStoneTherapy.com’s relationship with you in relation to your use of this website. 

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to RemStoneTherapy.com and “You” and “Your” refers to you, the client, visitor, website user or person using our website and ‘Coaching’ refers to any training, mentor coaching and online courses. 

1.AMENDMENT OF TERMS

1.1 We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and RemStoneTherapy.com’s rights and obligations to each other. 

2. LIMITATION OF LIABILITY

2.2 It is an essential precondition to you using our website that you agree and accept that RemStoneTherapy.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable. 

2.3 It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3.COMPETITION AND CONSUMER ACT

3.1 Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

3.2 For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), RemStoneTherapy.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

3.3 You must be over 18 years of age to use this website and to purchase any goods or services. 

4. DELIVERY OF GOODS

4.1 Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of RemStoneTherapy.com.

4.2 Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

5. RETURNS AND REFUNDS

5.1 RemStoneTherapy.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

5.2 Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of RemStoneTherapy.com.

5.3 In reference to digital training products, we provide a 14 day in full money back Happiness Guarantee. Please notify us within 14 days of purchase with a valid reason for not being happy with the training product.  This Happiness Guarantee will only be applied once the training product has been completed in full, including all lessons, video content and included workshops if applicable.   Our aim is to share and save massage therapists thumbs and wrists and to assist them towards optimal health and wellbeing.  If we are unable to resolve your complaint or further assist you with the happiness of our training products we will process a refund.  Please note this Happiness Guarantee is a one-time offer.

6. LINKS TO OTHER WEBSITES

6.1 RemStoneTherapy.com may from time to time provide on the website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between RemStoneTherapy.com and the owners of those websites. RemStoneTherapy.com takes no responsibility for any of the content found on the linked websites.

6.2 RemStoneTherapy.com’s website may contain information or advertisements provided by third parties for which RemStoneTherapy.com accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

7. DISCLAIMER

7.1 To the fullest extent permitted by law, RemStoneTherapy.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose.  RemStoneTherapy.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or server is free of viruses or any other harmful components. 

7.2 Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information on the website or as to the correctness, suitability, accuracy, reliability, or otherwise. 

7.3 It is your sole responsibility and not the responsibility of RemStoneTherapy.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so. 

8. YOUR PRIVACY

8.1 At RemStoneTherapy.com, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

8.2 You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. RemStoneTherapy.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

9. THIRD PARTIES

9.1 We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use. 

10. DISCLOSURE OF INFORMATION

10.1 RemStoneTherapy.com may be required, in certain circumstances, to disclose information in good faith and where RemStoneTherapy.com is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties. 

11. EXCLUSION OF COMPETITORS

11.1 If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of RemStoneTherapy.com.

RemStoneTherapy.com expressly excludes and does not permit you to use or access our website, to download any documents or information from our website or obtain any such documents or information through a third party. If you breach this term then RemStoneTherapy.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. RemStoneTherapy.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion. 

12. COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

12.1 RemStoneTherapy.com is a registered Trademark entity.  All training, names of techniques, sequences, principles, content and this website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website, nor any training content for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. 

12.2 RemStoneTherapy.com expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. 

12.3 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

12.4 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other form of electronic retrieval system. 

13. WHOLE AGREEMENT

13.1 These terms and conditions represent the whole agreement between you and RemStoneTherapy.com concerning your use and access to RemStoneTherapy.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

14. EXCLUSION OF UNENFORCEABLE TERMS

14.1 Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

15. JURISDICTION

15.1 This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and RemStoneTherapy.com that results in litigation, then you must submit to the jurisdiction of the courts of NSW.

Terms & Conditions For Coaching

PLEASE REFER TO THE TERMS & CONDITIONS OUTLINED ABOVE.

1. REMSTONE THERAPY COACHING

Our Coaching Program is divided into Three Levels of Learning.  Our courses are thoughtfully designed to be sequential, ensuring a structured and effective learning journey. Each course builds upon the knowledge and skills acquired in previous levels, with certain courses having prerequisites to ensure you have the necessary foundation. This approach allows for a progressive development of both technique and theoretical understanding. Depending on your current level of experience and skill set, your training pathway will be tailored to meet your specific needs, ensuring you gain the most from each course. By following this sequential structure, we ensure that every massage therapist can achieve mastery at their own pace, ultimately leading to a comprehensive and well-rounded expertise. Please note the prerequisites for each course and refer to the Course Outline Sheets for benefits and inclusions. 

1.1 Level 1 – FOUNDATIONAL

This is the very first introduction to RemStone Therapy, and for some, the first time using stones as massage tools, and is a prerequisite to all other coaching courses. It includes Module 1 - RemStone 101, Module 2 - Equilpoise, and Module 3 - Remedial coaching courses.  Every massage therapist begins with Module 1 - RemStone 101, then progress with Module 2 and then to the next level to Module 3 depending on your preference, stone skills, and type of experience as a massage therapist. 

1.2 Level 2 – GROWTH

This next level is aimed at growing your stone skills once you have completed your foundational learning of RemStone Therapy. This level includes Module 4 - Deep Tissue, Extension Course #1 Pregnancy, and Extension Course #2 SpaStone.

1.3 Level 3 – MASTERY

This level is when all your stone skills are eager to delve deeper and become the master you were always meant to be! This level includes Module 5 -  Triggafascia, Module 6 - Sportzonal, Extension Course #3 AromaStone.

We are in the middle of organising our first Mastermind Retreat for 2027.  Stay tuned!

3. SUGGESTED TRAINING PATHWAYS & STUDY PROGRESSION

We are more than happy to discuss your personal training pathway. Please contact us via the website resources page with contact details or [email protected].

3.1 We suggest if you are a Beauty/Spa Massage Therapist the following:-

@ Begin with LEVEL 1 FOUNDATIONAL - Module 1 RemStone 101 > Module 2 Equilpoise

@ Concurrently Complete StoneFusion - The Precision Placement Stone Sequence

@ Then LEVEL 2 - GROWTH Ext #1 Pregnancy > Ext #2 SpaStone

@ Then MASTERY > Mastermind Retreat

3.2 We suggest if you are a Remedial/Deep Tissue massage therapist the following:-

@ Begin with LEVEL 1 FOUNDATIONAL - Module 1 RemStone 101 > Module 2 Equilpoise > Module 3 Remedial

@ Concurrently Complete StoneFusion - The Precision Placement Stone Sequence

@ Then LEVEL 2 - GROWTH > Module 4 Deep Tissue > Ext #1 Pregnancy

@ Then LEVEL 3 - MASTERY > Module 5 Triggafascia > Module 6 Sportzonal > Mastermind Retreat

4. PREREQUISITES

Please re-read point 1. in this policy for explanation on the requirement for pre-requisites.

4.1 Module 1 - RemStone 101

anyone interested in stones as massage tools, preferably a certified massage therapist or studying to be a certified massage therapist.

4.2 Module 2 Equilpoise

full completion of Module 1 - RemStone 101

4.3 Module 3 Remedial

full completion of Module 1 - RemStone 101

4.4 Module 4 Deep Tissue

full completion Module 1 - RemStone 101 and Module 3 Remedial

4.5 Module 5 Triggafascia

full completion Module 1 - RemStone 101, Module 3 Remedial and Module 4 Deep Tissue

4.6 Module 6 Sportzonal

full completion Module 1 - RemStone 101, Module 3 Remedial and Module 4 Deep Tissue and Module 5 Triggafascia.

4.7 Extension Course #1 Pregnancy

full completion of Module 1 - RemStone 101 and Module 2 Equilpoise or Module 3 Remedial

4.8 Extension Course #2 SpaStone

full completion of RemStone 101 and Module 2 Equilpoise or Module 3 Remedial

4.9 Extension Course #3 AromaStone

full completion of Module 1 - RemStone 101 and Module 2 Equilpoise or Module 3 Remedial

4.10 Mastermind Retreat.

Minimum attendance is full completion of any TWO coaching courses.

5. HAPPINESS GUARANTEE (as per point 5.3 in the Terms & Conditions outline in the Use of This Website policy) In reference to digital training products, we provide a 14 day in full money back Happiness Guarantee. Please notify us within 14 days of purchase with a valid reason for not being happy with the training product. This Happiness Guarantee will only be applied once the training product has been completed in full, including all lessons, video content and included workshops if applicable. Our aim is to share and save massage therapists thumbs and wrists and to assist them towards optimal health and wellbeing.  If we are unable to resolve your complaint or further assist you with the happiness of our training products we will process a refund.  Please note this Happiness Guarantee is a one-time offer. 

6. GAINING CPEs

For RemStone Therapy to inform your Massage Association about potential Continuing Professional Education (CPE) points:

1. You must fully complete a course with certification (includes workshops & video submissions), or be in person for a live webinar and obtain a certificate of completion/attendance.
2. You must complete the CPE request form on our website.

Please note, although we believe our courses should be included in all massage colleges due to their original premise and the way they address work, health, and safety issues for Massage Therapists, we cannot guarantee that your Association will issue Continuing Education accreditation.

7. EXCESSIVE USE OF COURSE CONTENT & SHARING YOUR LOGIN DETAILS

While all courses are available for lifetime access, we do monitor usage and occasionally update the format. We operate on a basis of trust, but as our product is trademarked, we take plagiarism seriously. Sharing your login details or providing free access to others is strictly prohibited. Honesty is key, and if you're found abusing this by sharing your login, you will be permanently banned. Creating and developing RemStone Therapy has required significant time and financial investment, and we offer it to you at a fraction of its true value. We allow a reasonable number of logins and understand the time required to complete our courses. If you encounter any issues accessing your content, please contact us for assistance.

Trainee Terms: Responsibility & Safe Handlings

PLEASE ALSO REFER TO THE TERMS & CONDITIONS OUTLINED ABOVE.

1. PURPOSE AND SCOPE

These Trainee Terms apply to anyone who enrolls in, attends, completes, or represents completion of any RemStone Therapy course, workshop, certification, or related training materials (Trainee). The Terms govern Trainee conduct when learning, practicing, and applying stone-based techniques in any setting.

2. ACCEPTANCE OF TERMS

By enrolling, accessing training materials, or using RemStone techniques, you confirm that you’ve read, understood, and agree to these Terms. If you don’t agree, don’t enroll or use the methods.

3. EDUCATIONAL USE ONLY

No Medical Advice. RemStone Therapy training is educational. It doesn’t diagnose, treat, or cure medical conditions and isn’t a substitute for medical advice. Trainees must comply with all licensing, scope-of-practice, and local laws applicable to their profession and location.

4. TRAINEE RESPONSIBILITY AND DUTY OF CARE

You accept sole responsibility for:

4.1 Safety first: selecting appropriate stones, inspecting for cracks/defects, managing temperatures and edges, using barrier media/towels, and keeping all tools hygienic.

4.2 Client screening: gathering health history, checking contraindications (e.g., vascular issues, neuropathy, skin disorders, pregnancy, anticoagulants, recent surgery), and refraining when contraindicated.

4.3 Informed consent: explaining the technique, risks, expected sensations (pressure, warmth/cool), and alternatives; obtaining clear consent before each session and before any change in approach.

4.4Technique control: maintaining safe temperature ranges, testing on yourself first, frequent temperature checks, avoiding prolonged pressure/heat on bony prominences, and monitoring skin response.

4.5 Environment & equipment: keeping a clear workspace; safely placing/heating/cooling stones with appropriate devices; never using consumer appliances that aren’t designed for professional thermal control.

4.6 Hygiene: cleaning/sanitizing stones, tools, and surfaces according to your local health regulations and industry standards.

4.7 Documentation: maintaining accurate session notes, consent records, temperatures used, and any adverse responses.

4.8 Post-care & referrals: giving aftercare instructions and referring clients to qualified health professionals when issues exceed your scope.

5. PROFESSIONAL COMPETENCE AND SUPERVISION

You agree to practice only within your current competence and license/scope. Training and certificates from RemStone Therapy do not grant any right to practice where restricted by law. When in doubt, seek supervision or additional training before applying techniques to the public.

6. INSURANCE

You agree to maintain appropriate professional liability insurance (and product liability insurance, if applicable) for your practice and location, and to provide evidence of coverage upon reasonable request.

7. Misuse and Prohibited Conduct You must not:

7.1 Apply techniques when contraindicated or beyond your competence.

7.2 Use stones with unsafe temperatures, damaged surfaces, or unsanitary conditions.

7.3 Rely on consumer devices for heating/cooling in place of professional, regulated equipment.

7.4 Represent RemStone methods as medical treatment or as guaranteed to produce specific outcomes.

8. INDEPENDENT PRACTITIONER

No Agency Trainees are independent practitioners. You are not an employee, contractor, agent, or representative of RemStone Therapy. You must not imply that RemStone supervises your client sessions.

9 ASSUMPTION OF RISK

You understand and accept the inherent risks of manual therapy and stone handling (e.g., bruising, burns, skin irritation, exacerbation of underlying conditions). You assume all risks arising from your choices in screening, technique, temperature control, and aftercare.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, RemStone Therapy and its owners, instructors, and affiliates are not liable for any loss, injury, claim, or damages (including indirect, incidental, consequential, special, exemplary, or punitive damages) arising from:

10.1 Your misuse or misunderstanding of training content,

10.2 Your acts or omissions with clients,

10.3 Your failure to screen, obtain consent, or follow safety protocols,

10.4 Your choice of stones, temperatures, equipment, or environment. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. INDEMNIFICATION AND HOLD HARMLESS

You agree to defend, indemnify, and hold harmless RemStone Therapy, its owners, instructors, and affiliates from and against any third‑party claims, demands, actions, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

11.1 Your practice of any techniques,

11.2 Client allegations of injury or dissatisfaction,

11.3 Your negligence or breach of these Terms or of applicable laws/standards.

12. INTELLECTUAL PROPERTY AND BRANDING 

All course materials, names, brands, and trademarks (including “RemStone Therapy” and related marks) are owned by RemStone Therapy. You may state factual completion of training, but you may not use RemStone trademarks as your business name, imply endorsement, or modify/redistribute training materials without written permission. Follow any published brand-use guidelines.

13. Adverse Event Reporting

If a significant adverse event occurs in connection with your use of RemStone techniques, we recommend notifying RemStone Therapy within 72 hours (without sharing personally identifiable health information) to support ongoing safety improvements.

14. MODIFICATIONS

We may update these Terms from time to time by posting a revised version. Your continued use of training or techniques after changes become effective constitutes acceptance of the updated Terms.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the jurisdiction where RemStone Therapy maintains its principal place of business, without regard to conflict-of-law principles. Parties agree to good‑faith negotiation first; if unresolved, disputes will be handled in the courts of that jurisdiction unless applicable law requires otherwise.

16. SEVERABILITY

If any provision is unenforceable, the remaining provisions remain in full force.

17. CONTACT

For questions about these Terms, contact RemStone Therapy via [email protected].

18. ACKNOWLEDGEMENT AND AGREEMENT

By enrolling in RemStone training, accessing training materials, or applying RemStone techniques in any setting, you acknowledge that you have read, understood, and agree to these Terms, and that you accept full responsibility for safe handling of stones and client care.

Booking and Cancellation Policy

Saratoga Remedial Massage 

1. BOOKINGS

Your appointment is confirmed once booked; you’ll receive a confirmation and reminders.

We understand circumstances happen—life is life, so we consider each situation on a case by case basis.  However, when you cancel or reschedule in good time, another client who needs care can take your spot. 

2. RESCHEDULING AND CANCELLATIONS 

2.1 Standard notice: Please give at least 24 hours’ notice to reschedule or cancel.

2.2 Late changes: With less than 24 hours’ notice, a fee up to the full appointment value may apply.

2.3 No‑shows: Missed appointments without notice may be charged the full fee.

2.4 Emergencies: We’ll always consider genuine emergencies with fairness and may request supporting information.

2.5 Late arrivals: We’ll do our best to accommodate; however, sessions may end at the scheduled time to respect the next client. Full fees may still apply.

2.6 Fitness to attend and contraindications: Please attend only when fit for treatment and let us know about relevant health conditions, medications, recent injuries, or surgeries. We may adapt or postpone treatment for safety.

2.7 How to change or cancel: Please get in touch with me directly on 0407 565 980.  Please note that I am required to reply to confirm your message.  (ie: I could be otherwise occupied)

2.9 Changes or cancellations by SRM:

If we must reschedule or cancel (e.g., therapist illness, safety, power outage), we’ll notify you promptly and offer the soonest suitable alternative or a refund of the affected appointment fee.

3. PAYMENTS

3.1 Accepted payment methods: cash or card.

3.2 Card surcharge: a 1.6% card processing surcharge applies to card payments. Cash payments have no surcharge.

3.3 Transparency: any surcharge is shown before you pay and itemised on your receipt.

3.4 Receipts: if required, we can provide printed or emailed receipts at the time of payment.

3.5 Chargebacks: please contact us first to resolve any payment issue. Disputed payments may temporarily restrict future bookings while we investigate.

Booking and Cancellation Policy

RemStone Therapy online Training & Live Events 

This policy applies to RemStone Therapy training courses, workshops, coaching, and any physical or digital products associated with training.

1. BOOKINGS AND ACCESS

1.1 Live Events/workshops: Your seat is secured once payment (or deposit, if offered) is received. We’ll email event details and any prerequisites.

1.2 Digital products: Access begins at purchase unless stated otherwise.

2. YOUR CHANGES: RESCHEDULING AND CANCELLATIONS

2.1 Live Coaching Events / Workshops (in‑person or live online): Date changes are typically available up to 7 days before the start, subject to availability and prerequisites.

2.2 Within 7 days, transfers may not be available and fees may apply.

2.3 Digital training: Cancellations don’t apply once access is granted. See the Happiness Guarantee below.

3. CHANGES: RESCHEDULING AND CANCELLATIONS BY REMSTONE THERAPY

3.1 We may reschedule or cancel if minimum numbers aren’t met, the trainer is unavailable, or safety/venue/platform issues arise. You may accept a new date or receive a refund of the affected booking fee.

4. TRANSFERS AND SUBSTITUTIONS

4.1 You may request to transfer to a future workshop date or nominate a substitute attendee up to 7 days prior, subject to availability and prerequisites.

4.2 Please note the substitute attendee is required to be at the same training level, ie, all prerequisite training courses completed for the level of training to attend.

5. RETURNS AND REFUNDS

5.1 Australian Consumer Law:  We handle returns and refunds in accordance with Australian Consumer Law (ACL). Your statutory rights under the ACL apply in addition to any goodwill policies below.

5.2 DIGITAL TRAINING PRODUCTS

14‑Day Happiness Guarantee

Gift Voucher Policy

1. PURCHASING AND PAYMENT

Pay via our website payment portal (major cards) or PayPal. Access details or Gift Voucher codes are delivered by email once payment clears.

2. EXPIRY AND DISPLAY

Gift Vouchers have a minimum 3‑year validity from purchase. The expiry date is on the card, recorded and in the delivery email if online.

3. EXCEPTIONS EXPIRY DATE FOR PROMOS

Promotional, discounted, or event‑specific certificates may have different validity if an ACL (Australian Consumer Law) exemption applies; any differences will be clearly stated. 

Please refer to point 11 - further Info on Expiry Dates.

4. FEES

No post‑purchase/admin fees that reduce the value. Standard payment processing fees at purchase may apply. Replacement fees for reissuing a lost certificate may apply. 

5. REDEMPTION 

5.1 Redemption is as one whole session that is purchased as the Gift Voucher and cannot be divided into separate sessions.  Eg: 60min Massage Session = 1 x 60mins NOT divided into 2 x 30mins.

5.2 Redeem by contacting us to make a booking phone 0407 565 980.

6. TRANSFERS AND SUBSTITIONS

Gift Vouchers are transferable unless stated otherwise on the certificate. The holder is deemed the owner.

7. CANCELLATIONS, RESCHEDULING AND NO-SHOWS (as per our Bookings and Cancellation Policy)

7.1 Standard notice: Each situation is considered on a case by case basis. Please give at least 24 hours’ notice to reschedule or cancel.

7.2 Late changes: With less than 24 hours’ notice, rescheduling is allowed once, then Gift Voucher will be considered redeemed if it happens again.

7.3 No‑shows: Missed appointments without notice, Gift Voucher will be considered redeemed.

7.4 Emergencies: We’ll always consider genuine emergencies with fairness and may request supporting information.

7.5 Late arrivals: We’ll do our best to accommodate; however, sessions may end at the scheduled time to respect the next client. Gift Voucher will be considered as redeemed for the timeslot booking was made for, no extra time due to time management issues.

7.6 Fitness to attend and contraindications: Please attend only when fit for treatment and let us know about relevant health conditions, medications, recent injuries, or surgeries. We may adapt or postpone treatment for safety.

7.7 How to change or cancel: Please get in touch with me directly on 0407 565 980.  Please note that I am required to reply to confirm your message.  (ie: I could be otherwise occupied)

7.9 Changes or cancellations by SRM:

If we must reschedule or cancel (e.g., therapist illness, safety, power outage), we’ll notify you promptly and offer the soonest suitable alternative.

8. REFUNDS/CASH OUT

Certificates aren’t redeemable for cash.

9. FRAUD AND MISUSE

We may refuse, cancel, or suspend a certificate if we suspect fraud, misuse, or if issued in error.

10. VALUE PACKS & PACKAGES

10.1 - 3 x Sessions (30mins)

• $225rrp - This Value Pack = $210.
• These are for 3 separate 30min session bookings, valid for 12 mths from the date of purchase and are given to you as 3 separate Gift Vouchers.
• Vouchers are are transferrable to another person.
• Two vouchers can be combined to make up a 60mins booking, as well as all three can be combined for a 90mins booking.
• Vouchers cannot be redeemed for cash.

10.2 - 3 x Sessions (60mins)

• $360rrp - This Value Pack = $330.
• These are for 3 separate 60min session bookings, valid for 12 mths from the date of purchase and are given to you as 3 separate Gift Vouchers.
• Vouchers are transferrable to another person.
• Vouchers cannot be divided or combined and must be taken as a 60min timeslot.
• Vouchers cannot be redeemed for cash. 

10.3 Hen's Party Package (5 x 30mins)

• This is a group booking and date must be pre-booked before payment.
• These are for 5 separate 30min session bookings to be taken in one day within normal operating hours (normally a Saturday) as a group booking at the clinic at Saratoga for consecutive timeslots. 
• This Session of 5 x 30mins cannot combined (unless prior arranged) and must be taken as 30min timeslots.
• Once purchased, this package is non-refundable and cannot be redeemed for cash, as the agreed date is reserved exclusively for your Hen’s Party and prevents other bookings from being made.

10.4 Condition Treatments (Tx) (3 x 30mins)

• $360rrp - This 3 Tx = $288.
• These sessions are subsidised as a reward for your dedication to focusing on a specific condition and your commitment to easing pain and beginning the relief process.
• These are for 3 separate 30min session bookings, prepaid and prebooked.
• These sessions are are NOT transferrable to another person.
• Sessions CANNOT be combined to make up a 60mins booking, nor can all three can be combined for a 90mins booking.
• All Biz Reset Vouchers are valid for 12mths from date of purchase.
• Please read our cancellation/ booking policy for more details. 

10.5 Loyalty Gift Voucher 

• A PAID 60min booking earns 10pts reward points.

• A PAID 30mins Sessions accrue 5pts.

• Reach 50pts - gains a complimentary 30min ($75 value) Gift Voucher.

• The Rewards Gift Voucher is to reward you for your custom so you can not only tell others about your sessions @Saratoga Remedial Massage, they can try it for themselves!

• This Gift Voucher is valid for 12 months and must be given to a NEW customer. 

• Upgrade to 60mins is permitted for an extra $45 payable on the day of booking.
• Other Purchased Gift Vouchers -  Points are only accrued for Purchasee, not the Giftee.
• No points awarded for complimentary or donated Gift Vouchers.

10.6 Business Team Gift Vouchers

• #1 Biz Reset Gift Vouchers 5 x 30mins - $300 (rrp $375)

  • These Vouchers can be transferrable to another person.
  • These Vouchers are valid for 12mths from date of purchase.
  • 30min Vouchers can be upgraded to a 60mins with an additional payment of $45.
  • Once purchased, this package is non-refundable and cannot be redeemed for cash.
  • These vouchers do not accrue reward points.

• #2 Biz Reset Gift Vouchers (10+1 x 30mins) - $600 (rrp $825)

• Purchase 10 and receive 1 complimentary 30mins Voucher. 

  • All other conditions as per above for #1 Biz Reset Gift Voucher.
  • Please read our cancellation/booking policy for more details. 

11. FURTHER INFO ON EXPIRY DATES

Exemptions from Regulation 89C (ACL) for a 3 year expiry date.

11.1 Free promotional donated vouchers: This exemption applies to gift cards that are donated for promotional purposes and given away for free and not obliged to make a purchase. These are not required to have a minimum three-year expiry period.

11.2 Free promotional campaign vouchers: A voucher given away for free as part of a marketing campaign (e.g., a free 30min Massage Session voucher for signing up for a newsletter) can have an expiry date shorter than three years.

11.3 Vouchers with a purchase: temporary marketing promotions. This covers gift cards supplied to a purchaser in connection with the purchase of goods or services as part of a temporary marketing promotion with a timeframe. These are not required to have a minimum three-year expiry period. A customer buys a product and receives a bonus $50 voucher for use at a different business or as part of a temporary promotion. This exemption allows businesses to manage short-term demand and stock levels. 

11.4 Discounted vouchers: This exemption applies to gift cards that are supplied at a genuine discount. A shorter expiry is permitted if the voucher's value is higher than the price paid for it.

11.5 Vouchers with a purchase: If a voucher is part of a "buy one, get a free voucher" type of temporary marketing promotion, it is also exempt and can have a shorter expiry date.

11.6 Discounted vouchers: Vouchers sold at a genuine discount, where the customer receives a higher value than what they paid, are also exempt.

11.7 Part of a rewards or loyalty program: Gift Vouchers issued as a bonus as reward for loyalty of custom for use in the same business.

12. UPDATES

We may update this policy by posting a new version with an updated effective date. If anything here conflicts with Australian Consumer Law, the law prevails.